Email us within 3 working days with photos and your order number. Please contact us before returning anything. For minor damage, replacement parts may be offered instead of a return.

Let us know within 14 days and we’ll arrange an exchange or refund.

Yes — you have 14 days from delivery. Items must be unopened and in original packaging. Return postage is your responsibility.

Yes — custom or special-order items (unless faulty). Items damaged through misuse or handling

Yes — always contact us first so we can authorise the return and advise on the best way to send it back.

Once the return is received and checked. Refunds go to the original payment method.

You do for change-of-mind returns. We refund reasonable costs for faulty or incorrect items. We are not responsible for items lost during return transit.

Please use a tracked or proof-of-posting service. If an item is lost during return, we cannot issue a refund without proof of delivery.

Yes, we ship internationally-please contact us before placing an order for delivery costs. Any import duties, taxes, or customs fees are set by your country and are your responsibility. These are not included in shipping costs.

If customs fees are refused and the parcel is returned, we can refund the item price only. Shipping costs are not refundable.

Photos are illustrative. Colours, packaging, and small details may vary.